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FAQ - Customer Support
For your convenience, we have covered a list of answers to common "How do I..?" questions.

What happens if I forget my Password?
What happens if I forget my Password and Secret Question/Secret Answer?
Tell me about customer support at BillDesk
What is the last date for me to pay my bill?
How do I prove that I made a payment?
How do I add another bank account?
What is the MICR code?
Is there any change in the way I operate my bank account after registering at BillDesk?
How do I change my primary email address?
How do I cancel my membership with BillDesk?
How do I archive a bill that is presented to me?
What is "My Mail Box"?
What happens if I have a dispute with my biller?

More questions? Please see our FAQs or contact us at support@billdesk.com.

You could also talk to our customer service representatives at:

  • Ahmedabad - 26579791
  • Ajmer - 5105097
  • Allahabad - 2236226
  • Aurangabad - 6610288
  • Bangalore - 25585557
  • Bhopal - 4250000
  • Chandigarh - 5078837
  • Chennai - 30986363 / 39914600
  • Delhi - 46869000
  • Goa - 2425111
  • Hyderabad - 42005000
  • Indore - 4009500
  • Jabalpur - 4033194
  • Jaipur - 5105097
  • Jamnagar - 2661839
  • Kanpur - 2330176
  • Kochi - 4028866
  • Kolhapur - 6687040
  • Kolkata - 40035101
  • Lucknow - 2236226
  • Ludhiana - 6537558
  • Mangalore - 2449996
  • Mumbai - 40920001
  • Nagpur - 6618893
  • Nasik - 6450235
  • Pune - 30555052
  • Rajkot - 6641366
  • Solapur - 6451130
  • Surat - 2464681
  • Trivandrum - 2466866
  • Vadodara - 2251726
  • Varanasi - 2236226

    What happens if I forget my Password?

    If you forget your Password, you can obtain a new password from BillDesk by clicking on the "Forgot your password" link. Here you will be asked for your Login ID, Secret Question and Secret Answer. To confirm that your request for a new password is authentic, BillDesk could also ask you some additional information either online or offline (viz telephone call or by meeting with you in person).

    On providing the correct information, BillDesk will assign a new password to you that would be sent to your primary email address. Additionally, to safeguard you against any fraud, as soon as you login the next time, you will be asked to change your password from the one assigned to you by BillDesk.



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    What happens if I forget my Password and Secret Question/Secret Answer?

    If you forget your Login ID and Secret Question/Secret Answer, please send a written request for a change of password to BillDesk Services:

      Ahmedabad
    IndiaIdeas.com Limited
    515, Atma House,
    Ashram Road,
    Ahmedabad - 380 009
    Tel: 26579791
       
      Ajmer
    IndiaIdeas.com Limited
    106, Ist Floor,
    Navjeevan Complex,
    Near Polo Victory,
    Jaipur - 302006
    Tel:
    5105097
       
      Allahabad
    India Ideas.com Limited,
    2nd Floor,7A/8/3, Dr. Panna Lal Road,
    Above Bank of Baroda Service Branch,
    Allahabad - 211001
    Tel: 2236226
       
      Aurangabad
    India Ideas.com Limited,
    Chetan Plaza, Shop No.4
    Shamrat Nagar, Savarkar Chowk
    Nr. Bank of Maharashtra
    Dargha Road
    Aurangabad - 431001
    Tel: 6610288
       
      Bangalore
    IndiaIdeas.com Limited
    No 202, 2nd Floor,
    Brigade Gardens, Church Street,
    Bangalore - 560 001
    Tel: 25585557
       
      Bhopal
    India Ideas.Com Limited ( Billdesk)
    MF-18-Block-B, Mezzanine Floor,
    Commercial Complex, Mansarover,
    Hoshangabad Road, R Depot,
    Bhopal - 462 016
    Tel: 4250000
       
      Chandigarh
    IndiaIdeas.com Limited
    Office 2000 , SCO 19 ,
    Office No: 22-23, 2nd Floor,
    Sector 17-E, Chandigarh
    Tel: 5078837
       
      Chennai
    IndiaIdeas.com Limited
    #243 Anna salai,
    III Floor,(Above ING Vysya Bank)
    Chennai - 600 006
    Tel: 30986363 / 39914600
       
      Delhi
    IndiaIdeas.com Limited
    D-3/3,IInd floor,
    Okhla Ph II,
    New Delhi -110020
    Tel: 46869000
       
       
      Goa
    IndiaIdeas.com Limited
    S - 58, 2nd Flr. Alfran Plaza,
    Near Panjim Market,
    Panjim,
    Goa - 403 001
    Tel: 2425111
       
      Hyderabad
    IndiaIdeas.com Limited
    1-8-450/1/a/159/160, 3rd Floor
    Victoria Castle, Prakash Nagar
    Begumpet, Hyderabad -500003
    Tel: 42005000
       
      Indore
    IndiaIdeas.com Limited
    107, Ratnamani Complex,
    7/1,New Palasia,
    Curewell Hospital Road,
    Indore (M.P.) - 452001
    Tel:
    4009500
       
      Jabalpur
    IndiaIdeas.Com Limited (BillDesk)
    1st Floor, New Market, Up side of Parikh Jewellers,
    Opp. Seth NihalChand Complex(Visham Finance),
    Gorakhpur, Jabalpur (MP) - 482002
    Tel:
    4033194
       
      Jaipur
    IndiaIdeas.com Limited
    106, Ist Floor,
    Navjeevan Complex,
    Near Polo Victory,
    Jaipur - 302006
    Tel:
    5105097
       
      Jamnagar
    IndiaIdeas.com Limited,
    208, Madhav Plaza,
    Near Lal Bunglow,
    Jamnagar - 361002
    Tel: 2661839
       
      Kanpur
    IndiaIdeas.com Limited,
    Room no. 411, 4th Floor,
    63/2, City Center, The Mall,
    Kanpur - 208 001
    Tel: 2330176
       
      Kochi
    IndiaIdeas.com Limited
    4th Floor, Rasheed Tower,
    Karimpatta Cross Road,
    Pallimukku, Kochi - 682016
    Tel: 4028866
       
      Kolhapur
    IndiaIdeas.com Limited
    B-26 Royal Plaza, Dabholkar Complex,
    Dabholkar Corner,
    Kolhapur - 416 003
    Tel: 6687040
       
      Kolkata
    IndiaIdeas.com Limited
    Everest Building
    16th Floor, Room No- 16C
    46C, Chowringhee Rd
    Kolkata - 700 071
    Tel: 40035101
       
      Lucknow
    IndiaIdeas.com Limited
    1-2, Apex Chambers,
    19,Vidhan Sabha Marg,
    Beside Aakashwani,
    Lucknow - 226 001
    Tel: 2236226
       
      Ludhiana
    Indiaideas.com Limited
    SCO-18,Cabin No-209,2nd Floor
    Feroze Gandhi Market
    Ludhiana - 141 001
    Tel: 6537558
       
      Mangalore
    Indiaideas.com Limited
    C-16, Second Floor, Maximus Commercial Complex,
    LHH Road, Hampankatta,
    Mangalore - 575 001
    Tel: 2449996
       
      Mumbai
    Indiaideas.com Limited
    E-510 Crystal Plaza,
    New Link Road,
    Andheri (W), Mumbai - 400 053.
    Tel: 40920001
       
      Nagpur
    IndiaIdeas.com Limited
    Office No 14, Lobby Floor
    J B Wing, Mangalwari Bazar
    Sadar, Nagpur - 440001
    Tel: 6618893
       
      Nasik
    IndiaIdeas.com Limited
    S-10 Vasant Market,
    Near Canada Corner,
    Sharanpur Road,
    Nasik - 422 005.
    Tel: 6450235
       
      Pune
    IndiaIdeas.com Limited
    Office no.4, Island Pearl,
    Opp. Wonder Cars,
    10, Sholapur Road
    Pune 411 001
    Tel: 30555052
       
      Rajkot
    IndiaIdeas.com Limited
    602, Gururkrupa Tower,
    Moti Tanki Chowk,
    Subhash Road,
    Rajkot - 360 001
    Tel: 281-6641366
       
      Solapur
    IndiaIdeas.com Limited
    Shop No. 6 Shri Nilayan Complex,
    365 Sakhar Peth Near Bank of Maharashtra,
    Solapur - 413005
    Tel: 6451130
       
      Surat
    IndiaIdeas.com Limited
    A-33, River Palace,
    Opp Jaldarshan,
    Nanpura,
    Surat - 395 001
    Tel: 2464681
       
      Trivandrum
    IndiaIdeas.com Limited
    2B,Second Floor,
    Capitol Centre (opp:Secretariat),
    M G Road,
    Trivandrum - 695 001.
    Tel: 2466866
       
      Vadodara
    IndiaIdeas.com Ltd.
    2nd Floor, 204 - Crystal Cube,
    Nr. Manisha Chowkdi,
    Behind Alka Restaurant,
    Old Padra Road,
    Baroda - 390015.
    Tel: 2251726
       
      Varanasi
    India Ideas.com Limited,
    Shop No.11,Ground Floor,
    Imlak Katra 2nd, Adjacent to Hotel Taj Gangeg,
    Nadesar, Varanasi - 221002
    Tel: 2236226


    To protect unauthorised use of your BillDesk account, we will seek to verify your request for a new password through online or offline means (viz telephone call or by meeting with you in person). On providing the correct information, BillDesk will assign a new password to you. Additionally, to safeguard you against any fraud, as soon as you login the next time, you will be asked to change your Password, Secret Question/Answer from the one assigned to you by BillDesk.

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    Tell me about customer support at BillDesk

    BillDesk Help includes:

  • a comprehensive list of categorised FAQs, and
  • context sensitive "Help" for registered users.

    In case you have not received your bill at BillDesk or have questions about your payments please contact us at support@billdesk.com.

    With regard to your payments, please note that in case your question pertains to a specific charge on your bill, it would be prudent for you to contact your biller directly. BillDesk simply presents to you the information give by your biller/payee and is not authorized to verify charges on a bill. Needless to say, we will assist you in resolving your biller queries by providing you with any information you seek regarding the payment of a particular bill.

    We will be delighted to assist.

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    What is the last date for me to pay my bill?

    We recommend that you schedule your payment atleast 3 to 5 days before the bill due date so that the funds can be made available to your biller/payee by the due date. Your payment instruction will be sent for processing at close of business hours on the "pay on date" specified by you. It takes 3 to 5 days to process your payment instructions, and hence the need for you to schedule your payments accordingly. Our ability to accept payments beyond the due date depends upon whether your biller allows this or not. Please note that late payments have similar consequences (including penalties, if any) whether paid through BillDesk or otherwise as laid down by each biller/payee. In the highly unlikely event of a payment error on our part that results in a late payment, BillDesk will pay the late payment charges due to the biller, subject to a maximum of Rs. 500/- per bill.

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    How do I prove that I made a payment?

    Whenever you schedule (make) a payment, BillDesk provides you with a confirmation receipt along with a unique transaction ID. You will receive a copy of this confirmation at your primary email address. The transaction ID can be viewed in your "Scheduled Bills" folder.

    BillDesk would send you an email notification informing you whether the scheduled payment was successful or not and update the status in the "Scheduled Bills" folder to "Paid" or "Failed".

    Please contact us at support@billdesk.com for any queries relating to your payments.

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    How do I add another bank account?

    You can add additional bank accounts by clicking on the "Add" function under My Bank Accounts. You need to fill up details relating to your bank account (viz MICR code, account holder's name, account number, etc). You also need to provide us with:

    • a completed Payment authorisation form signed by you and certified by your bank and
    • please attach the photocopy of a cheque or a blank cancelled cheque issued by your bank for verifying the accuracy of the code number.
    BillDesk can assist you in obtaining your bank verification upon receipt of a signed payment authorisation form from you.

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    What is the MICR code?

    MICR stands for Magnetic Ink Character Recognition technology, that enables automatic processing of cheques in the inter-bank clearing mechanism. The MICR code appears as a unique 9-digit number on the bottom left of any cheque book. It uniquely identifies your bank branch - first three digits represent the city code, middle three represent the bank code and last three represent the branch code.

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    Is there any change in the way I operate my bank account after registering at BillDesk?

    You can operate your bank account exactly in the same manner as you did before using the account to make electronic payments at BillDesk. Given that your payment instructions at BillDesk get processed through this account, we recommend that:

    • You maintain sufficient funds in your bank account after your specified "pay on date"; and
    • You inform BillDesk about any changes to your bank account that could impact the delivery of BillDesk service, for instance, closure of the bank account, transfer of the bank account to another city, etc.

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    How do I change my primary email address?

    You can update your personal and contact information by using the "Edit Contact Info" function under Personal Information. Here you can change your primary email address or any other information and update the same.

    Please note that when you register, BillDesk automatically assigns your primary email address as your Login ID so that it is unique and you can remember it easily. Should you decide to change your primary email address after you have registered, your Login ID does not change and is still retained as the original primary email address.

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    How do I cancel my membership with BillDesk?

    You can cancel your membership with BillDesk by sending us an email message, informing us about your desire to cancel your membership with us.Click here to cancel your account with BillDesk. BillDesk will ask you to confirm your cancellation through an email message. Upon receiving your request, BillDesk will complete any pending payment instructions that you may have given. Your billers/payees and your bank will also need to be informed. Accordingly, your membership will be canceled after completing these steps. Please note that you will not be able to make any payment instructions after you confirm your cancellation request.

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    How do I archive a bill that is presented to me at BillDesk?

    Simply click on the checkbox available against the bill/payment instruction, and click on the "Archive" link available at the bottom of the table. BillDesk allows you to archive the following bills:

    • All payments whose status appears as "Paid" and/or "Failed" in the Scheduled Bills folder under My Bills; and
    • All new bills that appear in the "New Bills" folder under My Bills (if the customer chooses to archive a new bill without authorsing payment through BillDesk).
    These archives can be retrieved from the "Bill Archives" folder under My Bills. In "Bill Archives" you will find a list of the last five transactions that you have archived.

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    What is "My Mail Box"?

    Through the "My Mail Box" folder, you can access all correspondence between BillDesk and yourself. It is an easy and quick reference summary of all the messages (confirmations, notifications, reminders) that you may wish to refer to at a later date.

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    What happens in case of a dispute with a biller?

    BillDesk shall assist you in every possible manner to provide you with information on the bills presented and payments that you have made. However, please note that BillDesk is not responsible for settling disputes between the biller and you relating to the amounts billed to you. For any specific charge that you might wish to dispute or discuss in a specific bill, you would need to contact your biller/payee directly.

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