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FAQ
- Customer Support
For your convenience, we have covered a list of answers to common
"How do I..?" questions.
What happens if I
forget my Password?
What happens if I forget my Password and
Secret Question/Secret Answer?
Tell me about customer support at BillDesk
What is the last date for me to pay my bill?
How do I prove that I made a payment?
How do I add another bank account?
What is the MICR code?
Is there any change in the way I operate my bank
account after registering at BillDesk?
How do I change my primary email address?
How do I cancel my membership with BillDesk?
How do I archive a bill that is presented to me?
What is "My Mail Box"?
What happens if I have a dispute with my biller?
More questions? Please see our FAQs
or contact us at support@billdesk.com.
You could also talk to our customer service representatives
at:
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Ahmedabad |
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26579791 |
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Ajmer |
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5105097 |
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Allahabad |
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2236226 |
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Aurangabad |
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6610288 |
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Bangalore |
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25585557 |
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Bhopal |
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4250000 |
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Chandigarh |
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5078837 |
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Chennai |
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30986363 / 39914600 |
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Delhi |
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46869000 |
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Goa |
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2425111 |
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Hyderabad |
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42005000 |
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Indore |
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4009500 |
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Jabalpur |
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4033194 |
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Jaipur |
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5105097 |
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Jamnagar |
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2661839 |
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Kanpur |
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2330176 |
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Kochi |
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4028866 |
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Kolhapur |
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6687040 |
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Kolkata |
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40035101 |
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Lucknow |
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2236226 |
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Ludhiana |
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6537558 |
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Mangalore |
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2449996 |
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Mumbai |
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40920001 |
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Nagpur |
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6618893 |
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Nasik |
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6450235 |
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Pune |
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30555052 |
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Rajkot |
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6641366 |
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Solapur |
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6451130 |
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Surat |
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2464681 |
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Trivandrum |
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2466866 |
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Vadodara |
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2251726 |
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Varanasi |
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2236226 |
What happens if I forget
my Password?
If you forget your Password, you can obtain a new password from
BillDesk by clicking on the "Forgot your password" link.
Here you will be asked for your Login ID, Secret Question and Secret
Answer. To confirm that your request for a new password is authentic,
BillDesk could also ask you some additional information either online
or offline (viz telephone call or by meeting with you in person).
On providing the correct information, BillDesk will assign a new
password to you that would be sent to your primary email address.
Additionally, to safeguard you against any fraud, as soon as you
login the next time, you will be asked to change your password from
the one assigned to you by BillDesk.
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What happens
if I forget my Password and Secret Question/Secret Answer?
If you forget your Login ID and Secret Question/Secret Answer, please
send a written request for a change of password to BillDesk Services:
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Ahmedabad
IndiaIdeas.com Limited
515, Atma House,
Ashram Road,
Ahmedabad - 380 009
Tel: 26579791 |
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Ajmer
IndiaIdeas.com Limited
106, Ist Floor,
Navjeevan Complex,
Near Polo Victory,
Jaipur - 302006
Tel: 5105097 |
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Allahabad
India Ideas.com Limited,
2nd Floor,7A/8/3, Dr. Panna Lal Road,
Above Bank of Baroda Service Branch,
Allahabad - 211001
Tel: 2236226
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Aurangabad
India Ideas.com Limited,
Chetan Plaza, Shop No.4
Shamrat Nagar, Savarkar Chowk
Nr. Bank of Maharashtra
Dargha Road
Aurangabad - 431001
Tel: 6610288 |
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Bangalore
IndiaIdeas.com Limited
No 202, 2nd Floor,
Brigade Gardens, Church Street,
Bangalore - 560 001
Tel: 25585557 |
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Bhopal
India Ideas.Com Limited ( Billdesk)
MF-18-Block-B, Mezzanine Floor,
Commercial Complex, Mansarover,
Hoshangabad Road, ‘R’ Depot,
Bhopal - 462 016
Tel: 4250000 |
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Chandigarh
IndiaIdeas.com Limited
Office 2000 , SCO 19 ,
Office No: 22-23, 2nd Floor,
Sector 17-E, Chandigarh
Tel: 5078837 |
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Chennai
IndiaIdeas.com Limited
#243 Anna salai,
III Floor,(Above ING Vysya Bank)
Chennai - 600 006
Tel: 30986363 / 39914600 |
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Delhi
IndiaIdeas.com Limited
D-3/3,IInd floor,
Okhla Ph II,
New Delhi -110020
Tel: 46869000 |
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Goa
IndiaIdeas.com Limited
S - 58, 2nd Flr. Alfran Plaza,
Near Panjim Market,
Panjim,
Goa - 403 001
Tel: 2425111 |
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Hyderabad
IndiaIdeas.com Limited
1-8-450/1/a/159/160, 3rd Floor
Victoria Castle, Prakash Nagar
Begumpet, Hyderabad -500003
Tel: 42005000
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Indore
IndiaIdeas.com Limited
107, Ratnamani Complex,
7/1,New Palasia,
Curewell Hospital Road,
Indore (M.P.) - 452001
Tel: 4009500 |
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Jabalpur
IndiaIdeas.Com Limited (BillDesk)
1st Floor, New Market, Up side of Parikh Jewellers,
Opp. Seth NihalChand Complex(Visham Finance),
Gorakhpur, Jabalpur (MP) - 482002
Tel: 4033194 |
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Jaipur
IndiaIdeas.com Limited
106, Ist Floor,
Navjeevan Complex,
Near Polo Victory,
Jaipur - 302006
Tel: 5105097 |
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Jamnagar
IndiaIdeas.com Limited,
208, Madhav Plaza,
Near Lal Bunglow,
Jamnagar - 361002
Tel: 2661839 |
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Kanpur
IndiaIdeas.com Limited,
Room no. 411, 4th Floor,
63/2, City Center, The Mall,
Kanpur - 208 001
Tel: 2330176 |
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Kochi
IndiaIdeas.com Limited
4th Floor, Rasheed Tower,
Karimpatta Cross Road,
Pallimukku, Kochi - 682016
Tel: 4028866 |
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Kolhapur
IndiaIdeas.com Limited
B-26 Royal Plaza, Dabholkar Complex,
Dabholkar Corner,
Kolhapur - 416 003
Tel: 6687040 |
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Kolkata
IndiaIdeas.com Limited
Everest Building
16th Floor, Room No- 16C
46C, Chowringhee Rd
Kolkata - 700 071
Tel: 40035101 |
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Lucknow
IndiaIdeas.com Limited
1-2, Apex Chambers,
19,Vidhan Sabha Marg,
Beside Aakashwani,
Lucknow - 226 001
Tel: 2236226 |
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Ludhiana
Indiaideas.com Limited
SCO-18,Cabin No-209,2nd Floor
Feroze Gandhi Market
Ludhiana - 141 001
Tel: 6537558 |
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Mangalore
Indiaideas.com Limited
C-16, Second Floor, Maximus Commercial Complex,
LHH Road, Hampankatta,
Mangalore - 575 001
Tel: 2449996 |
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Mumbai
Indiaideas.com Limited
E-510 Crystal Plaza,
New Link Road,
Andheri (W), Mumbai - 400 053.
Tel: 40920001 |
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Nagpur
IndiaIdeas.com Limited
Office No 14, Lobby Floor
J B Wing, Mangalwari Bazar
Sadar, Nagpur - 440001
Tel: 6618893 |
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Nasik
IndiaIdeas.com Limited
S-10
Vasant Market,
Near Canada Corner,
Sharanpur Road,
Nasik - 422 005.
Tel: 6450235 |
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Pune
IndiaIdeas.com Limited
Office no.4, Island Pearl,
Opp. Wonder Cars,
10, Sholapur Road
Pune – 411 001
Tel: 30555052 |
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Rajkot
IndiaIdeas.com Limited
602, Gururkrupa Tower,
Moti Tanki Chowk,
Subhash Road,
Rajkot - 360 001
Tel: 281-6641366 |
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Solapur
IndiaIdeas.com Limited
Shop No. 6 Shri Nilayan Complex,
365 Sakhar Peth Near Bank of Maharashtra,
Solapur - 413005
Tel: 6451130 |
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Surat
IndiaIdeas.com Limited
A-33, River Palace,
Opp Jaldarshan,
Nanpura,
Surat - 395 001
Tel: 2464681 |
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Trivandrum
IndiaIdeas.com Limited
2B,Second Floor,
Capitol Centre (opp:Secretariat),
M G Road,
Trivandrum - 695 001.
Tel: 2466866 |
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Vadodara
IndiaIdeas.com Ltd.
2nd Floor, 204 - Crystal Cube,
Nr. Manisha Chowkdi,
Behind Alka Restaurant,
Old Padra Road,
Baroda - 390015.
Tel: 2251726 |
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Varanasi
India Ideas.com Limited,
Shop No.11,Ground Floor,
Imlak Katra 2nd, Adjacent to Hotel Taj Gangeg,
Nadesar, Varanasi - 221002
Tel: 2236226 |
To protect unauthorised use of your BillDesk account, we will seek
to verify your request for a new password through online or offline
means (viz telephone call or by meeting with you in person). On
providing the correct information, BillDesk will assign a new password
to you. Additionally, to safeguard you against any fraud, as soon
as you login the next time, you will be asked to change your Password,
Secret Question/Answer from the one assigned to you by BillDesk.
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Tell me about customer
support at BillDesk
BillDesk Help includes:
a comprehensive list of categorised FAQs, and
context sensitive "Help" for registered users.
In case you have not received your bill at BillDesk or have questions
about your payments please contact us at support@billdesk.com.
With regard to your payments, please note that in case your question
pertains to a specific charge on your bill, it would be prudent
for you to contact your biller directly. BillDesk simply presents
to you the information give by your biller/payee and is not authorized
to verify charges on a bill. Needless to say, we will assist you
in resolving your biller queries by providing you with any information
you seek regarding the payment of a particular bill.
We will be delighted to assist.
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What is the last
date for me to pay my bill?
We recommend that you schedule your payment atleast 3 to 5
days before the bill due date so that the funds can
be made available to your biller/payee by the due date. Your
payment instruction will be sent for processing at close of business
hours on the "pay on date" specified by you. It takes
3 to 5 days to process your payment instructions, and hence the
need for you to schedule your payments accordingly. Our ability
to accept payments beyond the due date depends upon whether your
biller allows this or not. Please note that late payments have
similar consequences (including penalties, if any) whether paid
through BillDesk or otherwise as laid down by each biller/payee.
In the highly unlikely event of a payment error on our part that
results in a late payment, BillDesk will pay the late payment
charges due to the biller, subject to a maximum of Rs. 500/- per
bill.
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How do I prove that
I made a payment?
Whenever you schedule (make) a payment, BillDesk provides you
with a confirmation receipt along with a unique transaction
ID. You will receive a copy of this confirmation at your primary
email address. The transaction ID can be viewed in your "Scheduled
Bills" folder.
BillDesk would send you an email notification informing you whether
the scheduled payment was successful or not and update the status
in the "Scheduled Bills" folder to "Paid" or "Failed".
Please contact us at support@billdesk.com
for any queries relating to your payments.
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How do I add another
bank account?
You can add additional bank accounts by clicking on the "Add"
function under My Bank Accounts. You need to fill up details relating
to your bank account (viz MICR code, account holder's name, account
number, etc). You also need to provide us with:
- a completed Payment authorisation form signed by you and certified
by your bank and
- please attach the photocopy of a cheque or a blank cancelled
cheque issued by your bank for verifying the accuracy of the
code number.
BillDesk can assist you in obtaining your bank verification upon
receipt of a signed payment authorisation form from you.
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What is the MICR
code?
MICR stands for Magnetic Ink Character Recognition technology,
that enables automatic processing of cheques in the inter-bank
clearing mechanism. The MICR code appears as a unique 9-digit
number on the bottom left of any cheque book. It uniquely identifies
your bank branch - first three digits represent the city code,
middle three represent the bank code and last three represent
the branch code.
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Is there any change
in the way I operate my bank account after registering at BillDesk?
You can operate your bank account exactly in the same manner as
you did before using the account to make electronic payments at
BillDesk. Given that your payment instructions at BillDesk get
processed through this account, we recommend that:
- You maintain sufficient funds in your bank account after your
specified "pay on date"; and
- You inform BillDesk about any changes to your bank account
that could impact the delivery of BillDesk service, for instance,
closure of the bank account, transfer of the bank account to
another city, etc.
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How do I change my
primary email address?
You can update your personal and contact information by using
the "Edit Contact Info" function under Personal Information. Here
you can change your primary email address or any other information
and update the same.
Please note that when you register, BillDesk automatically assigns
your primary email address as your Login ID so that it is unique
and you can remember it easily. Should you decide to change your
primary email address after you have registered, your Login
ID does not change and is still retained as the original primary
email address.
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How do I cancel my
membership with BillDesk?
You can cancel your membership with BillDesk by sending us an
email message, informing us about your desire to cancel your membership
with us.Click
here to cancel your account with BillDesk. BillDesk will ask
you to confirm your cancellation through an email message. Upon
receiving your request, BillDesk will complete any pending payment
instructions that you may have given. Your billers/payees and
your bank will also need to be informed. Accordingly, your membership
will be canceled after completing these steps. Please note that
you will not be able to make any payment instructions after you
confirm your cancellation request.
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How do I archive a
bill that is presented to me at BillDesk?
Simply click on the checkbox available against the bill/payment
instruction, and click on the "Archive" link available at the
bottom of the table. BillDesk allows you to archive the following
bills:
- All payments whose status appears as "Paid" and/or "Failed"
in the Scheduled Bills folder under My Bills; and
- All new bills that appear in the "New Bills" folder under
My Bills (if the customer chooses to archive a new bill without
authorsing payment through BillDesk).
These archives can be retrieved from the "Bill Archives" folder
under My Bills. In "Bill Archives" you will find a list of the last
five transactions that you have archived.
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What is "My Mail Box"?
Through the "My Mail Box" folder, you can access all correspondence
between BillDesk and yourself. It is an easy and quick reference
summary of all the messages (confirmations, notifications, reminders)
that you may wish to refer to at a later date.
To Top
What happens in case
of a dispute with a biller?
BillDesk shall assist you in every possible manner to provide
you with information on the bills presented and payments that
you have made. However, please note that BillDesk is not responsible
for settling disputes between the biller and you relating to the
amounts billed to you. For any specific charge that you might
wish to dispute or discuss in a specific bill, you would need
to contact your biller/payee directly.
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