Are all transactions
done through BillDesk safe?
The security and confidentiality of your personal and financial
information is of paramount importance to us. You are provided with
best-in-class security standards when it comes to using the BillDesk
service so that your transactions done through BillDesk are safe.
To prevent unauthorized access, maintain data accuracy, and ensure
the appropriate use of information, BillDesk has put in place appropriate
physical, electronic, and managerial procedures to safeguard and
secure all personal information that BillDesk collects online. Keeping
in mind some of the common security considerations, we list below
some of the key control measures that BillDesk has taken:
Allow only authorized access to BillDesk web site
BillDesk has implemented a state-of-the-art security system requiring
a Login ID and a complex password to access your account information.
Only you can access your account information. BillDesk is secured
using Secure Sockets Layer (SSL) encryption. This ensures that your
account numbers and personal data are never sent over the Internet
unencrypted.
Protect data during transmission
All online information exchange between you and BillDesk through
the Internet is encrypted. Unlike normal Internet communication,
information provided to us at BillDesk is sent in a "secure session"
established with SSL technology. SSL is a security protocol that
provides data encryption, server authentication, and message integrity
for a connection to the Internet. Using SSL ensures that the information
you exchange with BillDesk is never transmitted over the Internet
unencrypted and cannot be viewed by unauthorized individuals. BillDesk
uses SSL to protect customers from unauthorized tampering or viewing
of their account and billing information. This encryption is done
using 128-bit RC4 encryption, the maximum level of encryption possible
on the Internet comparable to security levels used by financial
institutions.
Likewise, when we are interacting with the clearing house (RBI)
and the banks and your billers/payees, we encrypt the data so that
it is protected during transmission.
Protect data during storage
Your data resides in the BillDesk database and is protected by a
physical firewall. This firewall is configured to receive and process
requests only from authorized personnel. It can also detect any
unauthorized activity around the BillDesk server. Further, some
of the highly critical information such as your password, secret
question, secret answer, etc is stored in the database in a hashed
format, thereby preventing misuse of data even by any remote possibility.
Regular back-ups are taken of the data so that appropriate recovery
measures can be initiated of the latest information if there are
any hardware problems.
Prudent risk management practices
In addition to hardware and software control measures, the internal
processes within BillDesk are designed to identify flaws or breaches.
These are in the form of different management and reporting controls
that are embedded in the processes for customer registration, customer
care, biller integration, etc.
Please checkout the section on Security/Privacy
features that we have implemented on BillDesk to prevent fraudulent
usage of and access to your personal information.
To Top
Who can access my bill
details and other personal information?
You are the only person who can access your account, as your account
is password protected. Only authorized employees of BillDesk access
your account information on a need-to-know basis for executing your
instructions. Further, some of the highly critical information such
as your password, secret question, secret answer, etc is stored
in the database in a hashed format, thereby preventing misuse
of data even by any remote possibility.
To Top
Can BillDesk access
my bank account independently?
No, BillDesk can never access your bank account independently! Only
you can authorize BillDesk to debit your bank account for the payments
that you wish to make through BillDesk. Without your specific authorisation,
BillDesk cannot process any payments from your account.
To Top
How will BillDesk
use my personal information?
BillDesk will use your personal information to deliver the BillDesk
service or in response to a legal or court order. BillDesk will
also use the data to obtain aggregate information to identify trends,
usage and service patterns, etc. An example of such aggregate information
could be "20% of BillDesk customers use the service during 10 to
12 in the night".
To Top
Will BillDesk put cookies
in my computer?
BillDesk does not establish any web "cookies" during your session.
Hence no one will be able to access the service without entering
the valid Login ID and Password. The session will automatically
time out after 10 minutes of inactivity and you will be prompted
to login again. However in the interests of safety we suggest that
you end your browser session before leaving your computer.
To Top
What is the BillDesk
privacy policy?
Respecting customer privacy is of utmost importance to BillDesk.
To assure you of our commitment to privacy in delivery of the BillDesk
service to you, we have set up privacy policies relating to the
following areas:
- Confidentiality of your personal information;
- Security of your personal information; and
- Updating Your Personal Information.
Please click here to read BillDesk's Privacy
Policy, and contact us at support@billdesk.com
if you have any questions about the BillDesk service or this privacy
policy.
To Top
Is BillDesk a certified
site?
BillDesk is certified by Verisign Inc., one of the leading certifying
authorities for web-site security, which reinforces our promise
of security.
To Top
FAQ
