How would my biller/payee
know that I am using BillDesk?
You need to provide your customer account information (eg: for your
electricity bill you need to provide the consumer number and cycle
number) while adding a biller or a payee. BillDesk will verify and
confirm your association with these billers/payees so that bills
can be presented to you and you can make payments to them.
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How will I know when
I receive new bills?
Each time your biller raises a bill, BillDesk will present it electronically
to you in the "New Bills" folder. Also, we will inform you of the
receipt of the new bill through an email notification.
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How does BillDesk
get my bill information from the billers?
To make this service available to you, BillDesk has entered into
arrangements with your billers and payees through which BillDesk
receives bill information for registered customers like yourself.
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Will the bills that
I see online be exactly like my original bills?
The bill presented to you at BillDesk is decided along with your
biller and contains all the important information that is present
in your current physical bill so that you can understand, review
and make payments.
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Can I make payments
for bills not received through BillDesk?
At BillDesk, you can make payments to those billers/payees who are
registered with us. Find out more about What
payments can I make through BillDesk? and Who
can I pay?
If you wish to add a biller/payee who is not present in our list,
please contact us at support@billdesk.com.
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Who is a Biller?
A Biller is a service provider who presents your bills electronically
and accepts electronic payments through BillDesk.
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Who is a Payee?
A Payee is a service provider who does not present bills
electronically but accepts electronic payments through BillDesk.
Payees include service providers who:
- raise physical bills but do not currently provide electronic
bill information to BillDesk; and
- do not raise physical bills but merely accept payments for services
rendered (for example insurance premia payments).
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Who are the
billers/payees currently registered with BillDesk?
Click here to see the current list
of billers/payees who are registered with BillDesk. Please write
to support@billdesk.com
for us to contact your specific billers/payees that you may wish
to add to our list.
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Which cities is the BillDesk
service currently available?
Currently, the BillDesk service is available in Mumbai, Delhi, Pune,
Ahmedabad, Bangalore, Chennai, Hyderabad, Kolkata and Chandigarh.
Over the next few months the BillDesk service will be available
for customers in other cities as well. We will inform you about
these developments from time-to-time.
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Who authorises
payment amounts and dates?
Only you can schedule and authorize a payment from BillDesk.
We shall process your instructions only after you provide clear
instructions relating to who the payment has to be made, the amount
to be paid, the date of payment and which bank account to pay from.
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Do I have to pay
the entire bill amount?
You need to make a payment either in full or in part depending upon
whether the biller/payee provides you with that facility. For instance
currently, you can pay your BOBCARD bill in part, but need to pay
your BSES bill in full.
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How will I know when my
bill has been paid?
After BillDesk processes your instruction, you will receive an email
confirmation indicating the success or failure of the payment. For
failed instructions, the related reason will also be mentioned.
You can also see the status of your payment in the "Scheduled Bills"
folder. Successful instructions appear as "Paid" and unsuccessful
ones appear as "Failed".
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Do I get reminders
to pay my bills on time?
No matter where you are, using BillDesk you will be in total control
of your payments. To facilitate your payment on time, BillDesk will
provide you specific emails for the following:
- Notification as soon as a new bill arrives; and
- Reminder when your bill is nearing its payment due date (if
you haven't taken any action on a pending bill). You have the
flexibility to configure this reminder a specific number of days
before the payment due date.
All bills that are still pending action beyond their payment due dates
can be easily identified by a red
marker in your "New Bills" folder under My Bills. Pending bills within
the payment due date identified by a green
marker.
You can also configure of a variety of other email preferences (notifications, reminders and confirmations) in "Set email preferences" option. See how the BillDesk Auto-pay feature works to find out how to schedule automatic payments to billers/payees!
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How do I set up email preferences at BillDesk for managing my payments?
BillDesk provides you three types of email messages for managing your payments:
- Notifications - provide you information about both your bill related events and general events relating to the BillDesk service. Currently, BillDesk provides you with notifications when:
- New bills arrive
- You schedule any payment
- Scheduled payment was successful
- Scheduled payment was unsuccessful
- New billers/ payees are added in your city
- Reminders - provide you control information about payments. Currently, BillDesk provides you with the following reminders:
- Send me an alert (configurable by you) days before the payment due date (if I haven't authorized payment yet)
- When an Auto-pay instruction has been generated for a biller/payee
- Confirmations - provide you information about your actions at BillDesk. Currently, BillDesk provides you the following confirmations:
- Confirm any changes that I make to my bank accounts or to my billers /payees (addition, modification, deletion)
You can set up each of these notifications, reminders and confirmations through the "Set Email Preferences" function under Personal Information. You can also view all the above communication sent to you in the "My Mailbox" folder.
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Does BillDesk offer any archiving facility?
BillDesk provides you with the facility of storing all your presented bills and payments made for a period of twelve months online. These archives can be retrieved from the "Bill Archives" folder. In "Bill Archives" you will find a list of the last five transactions that you have archived. You can also generate customised reports of all the payments that you have made so far (by date, biller and payment source). Contact us at support@billdesk.com for any help that you may need for archiving your bills.
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How long does BillDesk store my records?
Your bills and payment records are available online at BillDesk for a period of one year. In addition, we store your records in our offline electronic archive.
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Can I print a copy of my bills?
Yes, you can print a copy of your bill using the "Print" command of your browser.
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FAQ
